Duane K. Andrews MBA is Principal of New York based Environworks LLC (www.environworks.com), an organizational development & effectiveness consultancy specializing in change management, international corporate training, team building, leadership development, customer service systems and psychometric testing. He is also the Managing Director of the Trinidad and Tobago based Riesolve Consulting (www.riesolve.com), an EAP consultancy. His firms work with profit and not-for-profit businesses in a wide range of industries including health care, finance, energy, government, education, and community agencies. His ability to work seamlessly with leaders engaged in strategy execution, people development, organizational change and customer relationship management support Environworks' and Riesolve's exceptional approach to helping leaders, managers and employees harness behavioral change.
Duane's expertise in organizational effectiveness is grounded in theory as well as practical hands-on approach to working with people. He has over 15 years corporate management and leadership experience with Fortune 500 Companies. As a General Manager and Corporate Trainer at The Gap Inc. Duane worked with upper management to impact corporate culture through the creation of management and leadership development programs, processes for building strong teams and by building new communication programs during the company's internal merger process. Duane's dexterity is in leading the implementation of organization-wide change initiatives through developing change leaders and reshaping people processes - selection, performance management, development, reward and communications - to improve business performance, employee and customer loyalty and sustainable value creation. He is a Certified MBTI (Myers-Briggs Type Indicator) and FIRO-B (Fundamental Interpersonal Relations Orientation) Practitioner.
Duane holds an MBA in Management (Concentration in Organizational Behavior) from Pace University and a BBA in Management from the University of D.C. He is also a Corporate and Leadership Coach having completed the Coach Training Program for Masters Level Professionals at The Northeast Coaching Institute.
Duane is a specialist in organizational process, behavior, change and design. He has had a long and productive record consulting and offering corporate leadership workshops and seminars on behavioral, strategic and structural aspects of managing large and complex organizations. The participants are typically executives and senior managers from some of the largest global companies; his clients include: Bellevue Hospital, NYC Department of Transportation, AIG, Port Authority of NY/NJ, NYC Municipal Credit Union, Bank of Leumi, NYC Department of Buildings, KIPP NYC and Roosevelt Island Operating Corporation (R.I.O.C).
He is an Adjunct Assistant Professor at Baruch College (City University of New York) and has been Baruch's lead corporate consultant and trainer since 2004. He has designed and rolled out several advanced level management courses for its Corporate Education Department including The Leadership and Organizational Character Workshop. At Baruch he has taught a great variety of management courses including both hard and soft skills courses: Strategic Planning & Leadership, Managing Organizational Change, Organizational Behavior, Negotiation Conflict & Decision Making, The Art of Supervision, Creating Effective Teams & Partnerships, Essentials of Coaching, Customer Relationship Management, Contemporary Management Practices, Fundamentals of Customer Service, Fundamentals of Organizational Development I & II, Fundamentals of Management, Ethics Diversity & Social Responsibility and Fundamentals of Retail Management.
In 2006 Duane was awarded the very first 'Outstanding Instructor Award' at Baruch College, School of Continuing & Professional Studies.
Duane developed the curriculum (implemented in Spring '08) for the Management Certificate Program at Baruch CAPS. He has also developed their online leadership and empowerment series (to be offered from Spring 2014). In addition to rolling out this new Distance Learning Certificate for Baruch College in Spring, 2014, Duane is also heading up Baruch College's program to offer Leadership Certificate Programs in the Caribbean and South America. He has been a tireless advocate in developing and implementing customized adult learning programs. This initiative with Baruch was developed in response to an overwhelming number of requests by his international students for remote access to his classes outside the United States.